Ways Your IT Team Makes You Look Like a Hero
They measure success
Tell your team that you want to start measuring things so you can tell where/when they are making things better, or more efficient, or faster, or cheaper, said Tenables Ranum.
With metrics youll be able to clearly demonstrate your teams hero status.
The goal, explained Ranum is to be able to say something to the effect of "Since we started this, the team is now doing twice as much as they did before, with an improvement in their overall quality of life and an improvement in overall outcomes."