1. who were most ________ hand

2. Again I stayed in all day in ________ and there was no delivery.

3. I was ________ with the comment, 'Oh not you again'

4. which I found most ________ especially since throughout the protracted period of waiting for the machine

5. and they would send someone in the '________ future'.

6. In January this year I bought a washing machine from you for which I paid ________

7. I remained calm although I believe I have every reason for ________ up a fuss.

8. and one of your technical staff came out to see me with the intention of replacing the ________ part.

9. and made ________ for it to be delivered to my home in Southcote on the following Tuesday.

10. since there were a number of people ________ sick.