1. Again I stayed in all day in ________ and there was no delivery.

2. When I ________ this matter with one of your staff

3. When I telephoned your store and explained the ________ to your receptionist,

4. Another visit took ________ in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.

5. After six more phone calls I ________ succeeded in settling on a date

6. ________ one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.

7. I would like to tell you the story from the ________ beginning.

8. In January this year I bought a washing machine from you for which I paid ________

9. It was at this stage that I was seriously considering getting ________ of the machine

10. I was informed that this was out of the ________