1. If for any reason customers do not like the item they have bought, they always ________ and get a refund.

2. Before these articles leave the factory to be forwarded to the retailer, each one is thoroughly ________ .

3. Since 1993 or if you like within the last ________ there have been many products that have failed because of poor marketing.

4. Before the product is put on the market, the company must ________ whether it complies with safety standards.

5. These pots are being sold as seconds because each one has a slight ________ in the glaze.

6. Before you start applying for any job, you must be absolutely sure you have the right paper ________ .

7. For the first three months of your employment with the firm you will be under the care of a ________ .

8. The company insists that all their products are ________ in respect of their quality, specification and look.

9. At the moment the company is doing an extensive advertising campaign with a view to ________ new staff.

10. As soon as the ________ arrive, it will be your job to show them round the work place and give them a general history of the company for which they want to work.