1. Interviewer: I should have thought this was ________ .

2. Candidate: I'm sorry I don't understand what you're ________ .

3. Candidate: I'm Mr Jensen. I'm afraid it's a case of ________ .

4. After the complaint had been received from the customer about poor service, she was given a written ________ that the matter would be put right.

5. Candidate: No, sorry as I said I like working outside, I want to be a gardener, ________ .

6. Treatment of this particular disorder was beyond the doctor's capability and he ________ the patient to a specialist.

7. The main problem was that the newly formed organisation was not attracting enough work and so they decided to ________ the services of a public relations expert.

8. Before she was allowed to leave the hospital, a physiotherapist had to ________ the extent of her mobility.

9. Under the policy of the new health regulations if you decide to cancel your ________ and don't notify the surgery, you will be fined.

10. It is much easier to ________ an illness than it is to cure it.